Context: There is a standard template for engagement letters, but advisors would like to be able to customize based on their engagements and firm circumstances.

Impact: Having only one standard template doesn't allow for customization that might be important to a specific firm. For example, engagement letters with a flat fee might not want to have hourly rates listed anywhere.

Desired Outcome: Ideally, being able to customize the engagement letter for different advisors so that they can add any additional standard language that is important for their clients.